Refund and Returns Policy

At Pulsarway LLCwe strive to ensure your complete satisfaction with every purchase you make from our website. We understand that there may be instances where you may need to return a product, and we are here to assist you with the process. Please read our Returns Policy carefully to understand the guidelines and procedures for returning items.

Eligibility for Returns:

  • We accept returns for most products within 14 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
  • Some products may have specific return requirements due to hygiene reasons, warranty terms, or other factors. Please check the product page or contact our customer support team for any special instructions.

Returns Process:

  • If you wish to return an item, please contact our customer support team within the eligible return period. They will guide you through the process and provide you with a Return Authorization (RA) number, if applicable.
  • Please pack the item securely in its original packaging and include all accessories, manuals, and any other materials that came with it.
  • Clearly write the RA number on the package and affix the shipping label provided by our customer support team.
  • Ship the package to the designated return address provided by our customer support team. We recommend using a trackable shipping method to ensure safe and timely delivery.

Refund or Exchange:

  • Once we receive the returned item and verify its eligibility, we will process your refund or exchange as per your request.
  • Refunds will be issued to the original payment method used for the purchase, and the amount refunded will exclude any shipping charges, unless the return is due to our error.
  • Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.
  • Please note that it may take [number] business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Returnable Items:

  • Some items are non-returnable for various reasons, such as hygiene, personalized/customized products, or items specified as non-returnable on their respective product pages.
  • Gift cards, downloadable software, and perishable goods are generally non-returnable.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately.
  • We will arrange for the return shipping of the item at our expense and provide a replacement or issue a refund, depending on your preference and product availability.

Return Shipping Costs:

  • Return shipping costs are generally the responsibility of the customer unless the return is due to our error or a defective/damaged item.

Please note that our Returns Policy is subject to change without prior notice. We encourage you to review the policy periodically to stay updated.

If you have any questions or need further assistance regarding our Returns Policy, please contact our customer support team. We are here to help and ensure that your shopping experience with us is smooth and satisfactory.

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